How can I purchase my ticket?
You can purchase your ticket:
How will I pick up my ticket in case I buy it electronically or by phone?
In case you make an on line reservation you may pick up your ticket at our company's kiosk, in the port of departure or any affiliated travel agency, using your reservation number. In case of a reservation by phone, you may pick up your ticket from the affiliated travel agency at the departure port.
Am I eligible for a discount?
Our company discount policy offers special prices for certain passenger categories (eg. Children, passengers with disabilities, etc.). In case you belong to one of these, please make sure you are carrying the relevant documents with you, in order to show them to the Financial Naval Officer in charge of ticket control. More information about our company's discount policy can be found online: http://www.12ne.gr/en/pageBuilder.asp?pageID=137
Where is the departure port?
You can find information about all departure ports here:http://12ne.gr/en/pageBuilder.asp?pageID=163
In order to cancel or replace your ticket you will have to return it to the issuing office or the affiliated central travel agencies.According to the Passengers' Rights Chart:If your ticket is cancelled 7 days to 1 hour prior to departure, then you are entitled to 50% refund on the ticket price. If your ticket is cancelled 14 to 7 days prior to departure, then you are entitled to 75% refund on the ticket price. For cancellations made 14 days before departure you are refunded for the 100% of the ticket price. After the ship's departure, tickets may not be cancelled, replaced or changed to open tickets.
What are the rules for open tickets?
An open ticket may be used for any destination for one year from the date printed on the ticket. In case there is a price difference, you will have to pay the difference. You can change a ticket to open ticket at the company, at all affiliated travel agencies and by phone. To change an open ticket to a regular ticket please contact the company and all affiliated travel agencies presenting the open ticket you wish to change.
What are the reasons for departure cancellations?
Departure might be cancelled due to weather conditions, force majeure or by command of the Port Authority.
What happens in case I am not on time for departure?
In the unfortunate event that you are not on time for departure we regrettably inform you that you may not re-issue or refund the ticket.
Is there disability access to the boats?
People with disabilities may easily access the ships as they don't have to ascend on a higher deck. Our ships all have specially designed areas and ramps. "Panagia Skiadeni" in particular has a special installation for transporting people with disabilities on the ship lounges. Our staff members are always available to assist you in any way.
Μay my pet travel with me?
Your pet is permitted to travel with you as long as all necessary conditions are met. According to the present regulations, animals are not allowed at the ship's indoors areas. However, your pet may travel with you, under your own supervision, on deck, where there are specially designed areas. Pets must be accompanied at all times on the ship by their owner-escort, they must be restrained by leash and must wear a muzzle. Please make sure you have your pet's recently updated health booklet with you. May I send a pet un-accompanied? Regrettably, our company will not undertake the transportation of un-accompanied pets. More information you can find here:
How and when can I send a parcel?
In case you would like to send a parcel, you will have to deliver it to the ship's Naval Officer, 1 hour prior to departure. The receiver must be at the port of arrival to receive the parcel, otherwise the parcel will be returned to the port of departure and the sender will be charged again if they wish to re-send it. The ships have fridge and refrigerator areas for transferring edibles and delicate goods.
Where will I store my luggage when on board?
There are specially designed storage areas for luggage. The passengers are responsible for their luggage. In case you are carrying valuables, please inform the Naval Officer who will take care of their safekeeping.
Do I need to produce some official document (eg. Identity card) in order to board?
Even though port authorities usually do not request any official documents in order to allow boarding, it would be wise to have your identity card with you while travelling. How long before departure should I be at the port?You have to be at the port at least 30 minutes before departure.
What can I do in case I can't remember my reservation number?
There is no need to worry. We can easily find your reservation through your surname, if you show us your identity card.
Do I have to confirm departure times?
It would be wise to confirm with the local Port Office in case there are changes to the itinerary you are planning to travel. We are trying our best to inform everyone in case a route changes. However, especially at bad weather conditions, strikes etc., it would be best to contact directly the Port Office or the local travel agencies.
Can I re-issue or refund a lost ticket?
Regrettably, in case you lose your ticket, there can be no re-issue or refund.
For more information please contact us at +30 22410 70590 or email@example.com